Prudential Center unveils all-new signal routing and intercom backbone

Prudential Center, the world-class sports and entertainment venue located in downtown Newark, New Jersey, has replaced its aging signal and communications infrastructure with an all-new signal routing and intercom backbone based on Riedel solutions.


Riedel’s MediorNet real-time signal transport, processing and routing technology is integrated with an Artist digital matrix intercom mainframe and Bolero wireless intercom to enable seamless and high-quality communications throughout the facility.


Opened in 2007, Prudential Center has been the home arena for the NHL’s New Jersey Devils, the Seton Hall University Pirates men’s basketball team, and more than 175 concerts, family shows, and special events each year.


Known by fans as “The Rock,” the arena seats 16,500 for hockey games and almost 19,000 for basketball. The new Riedel solution replaces an intercom system that was original to Prudential Center and a router that had reached its end of life.


Joe Kuchie, Senior Manager, Scoreboard and Live Production, Prudential Center, said:

When the time came to upgrade our routing and comms systems, we explored several vendors in both categories. Ultimately, Riedel was the perfect choice for our budget, the requirements of our facility, and the technical capabilities of MediorNet, Artist and Bolero. In particular, we have been blown away by the outstanding voice quality and range of the Bolero system when compared to tests we ran on other solutions. Other advantages are the integrated features of MediorNet and the flexibility to grow the system just by adding more nodes where needed, rather than having to buy a completely new router.


One especially valuable capability of the new intercom system at Prudential Center is its point-to-point features, which allow individual crew members to speak directly with one another rather than having to share a crowded main channel during a game


Connecting Prudential Center’s control room to the arena floor, the new Artist- and Bolero-based intercom system powers communications for all in-arena productions. The MediorNet real-time network routes all video content and feeds from the control room to the scoreboard and monitors throughout the building, and also transports feeds to replay operators for all sporting events.


One especially valuable capability of the new Riedel intercom system is its point-to-point features, which allow individual crew members to speak directly with one another rather than having to share a crowded main channel during a game. With each Bolero beltpack acting as a wireless key panel integrated with Artist, users are able to place point-to-point calls whenever and wherever needed.


Kochie added:

With Bolero’s fantastic range, our game-day workflows have improved significantly. Now we are able to talk to our floor managers and camera operators wherever they are, instead of waiting for them to return within range. With our newfound communication range, we have new opportunities for filming in-game features from various locations in our building, capturing live footage from angles that we previously couldn’t use, and generating unique, fan-engaging content that translates into new revenue potential.


Images, courtesy: Riedel


#sportsbiz #sportsentertainment #sportstech #arenas #stadia 


The next edition of ALSD International – Europe’s leading event for the Premium Seat & Hospitality sector – is being hosted in the new Main Stand at Liverpool Football Club’s Anfield Stadium October 12 & 13, and will examine how to increase revenue through new builds, renovations, service expansions and the latest technology, and how to recoup lost revenue post COVID-19.



The 2020 edition of ALSD International – organised by the Association of Luxury Suite Directors and Sports Venue Business – will feature a high-level conference, an exhibition hall showcasing the latest products, services & solutions, tours of Anfield, Everton’s Goodison Park and M&S Bank Arena, and numerous networking events, ensuring optimised opportunities to knowledge-share, network and do business.


#ALSDInternational – Europe’s leading event for the Premium Seat & Sports Hospitality sector


#ALSD – Leading the Premium Seat sector for the last 30 years




#sportsvenuebusiness – The leading platform for sector news, views & developments

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