JOB OF THE WEEK: Ticketing Operations Manager, The FA

Key Accountabilities

• Liaise with event holders on ticket pricing and categorisation strategies.
• Create ticket inventories in consultation with event holders and appropriate authorities
• Ensure the ticketing policies of each event holder are delivered
• Resource and deliver an event day service including ticket sales, box office collections and the handling of customer service issues
• Ensure all sales channels are being efficiently utilised to maximise sales
• Ensure the effective, timely and secure allocating and printing/dispatch of tickets to stakeholders
• Ensure the secure collection and accounting of revenue whilst providing timely reconciliations for each event
• Provide accurate reporting and analysis for event holders and Wembley/The FA management
• Deliver exemplary service both to customers and event holders
• Executes additional tasks as required in order to meet FA Group changing priorities

What The FA is looking for:

Essential

• Proven ability and experience of delivering ticketing system/process
• Experience of coaching, mentoring and leading others in a team
• Experience of understanding and interpreting event budgets

Desirable

• Experience of working in a high profile multipurpose venue
• Strong financial skills
• Experience of working effectively with internal and external service providers and statutory agencies
• Have an understanding of applying health and safety practises in the events industry

What The FA can offer you:

• An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
• Attractive benefits and a competitive salary for the right candidate.

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your covering letter.