JOB OF THE WEEK: Venue Ticketing Manager, UEFA Euro 2020 – Bucharest Host City

The mission of Ticketing (TICK) is to maximise ticketing revenues and optimise attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive environment. The Venue Ticketing Manager will be overall responsible for the implementation of the Ticketing project in his/her UEFA EURO 2020 venue.

Key responsibilities

• Communication and cooperation
• Regular liaison with UEFA project stakeholders
• Main contact for the TICK venue team, including access control and ticketing centre
• Coordinate with the EURO 2020 project team onsite and stadium operators to ensure the requirements are met in terms of ticketing
• Participate in daily venue team meetings
• Training of other staff members and/or volunteers
• Organise the training of TICK staff
• Prepare the documentation used for the training of the volunteers
• Conduct the ticketing specific training for the volunteers
• Event-time responsibilities
• Overall responsibility for match day preparations & operations
• Troubleshoot problems concerning ticketing as they arise
• Support/liaise with safety and security, spectator and access control services
• Plan and allocate various daily tasks to the ticketing venue team (including volunteers)
• Supervise the set-up and dismantling of TICK facilities
• Liaise with any appointed service providers
• Satisfy all customer ticketing needs at the venue and provide excellent customer service
• Provide troubleshooting support for access issues

Administration

• Daily liaison with the UEFA TICK project team
• Submit daily reports and debriefs (including statistics) according to provided guidelines and deadlines

Profile of successful candidate

Must-have requirements:

• Three years’ experience in ticketing or in major sports events or large international events
• Team management skills
• Experience in supervising a team
• Full professional proficiency in English (both oral and written)
• Advanced in Microsoft Office (specifically excel) and ability to familiarise with new IT systems quickly
• Good presentation skills
• Organised, service-oriented and resistant to stress
• Available to work on the weekends and outside of office hours

Additional requirements:

• University degree
• Communication proficiency in the local language of the venue considered as a big asset, good knowledge of other languages is a plus
• Problem solving attitude
• Good knowledge of mobile devices

Applications must be submitted by 28th February 2020.