Wembley Stadium offers new service for deaf or hard of hearing fans

Wembley Stadium connected by EE and The Football Association (The FA) have announced a new partnership with market leaders SignVideo, which will enhance the experience for deaf or hard of hearing fans that use British Sign Language (BSL) contacting the organisation.

As part of The FA’s continued determination to ensure that football is ‘For All’, hard of hearing BSL fans will now be able to liaise directly with The FA and Wembley Stadium’s customer service helpline and disabled booking line via a video link to a fully qualified SignVideo BSL Interpreter.

The BSL Interpreter will relay the conversation in real time to the Wembley Stadium or FA customer service agent.

Fans can use this service to make enquiries and to purchase tickets for Wembley Stadium and FA events and is offered free to all fans who request it.

To access the service click here.

A representative for The FA said:

The FA recognises that British Sign Language is most deaf people’s first language and is committed to making its events and services as accessible as possible to everyone. 

 

We believe this new partnership with SignVideo will be a huge stride forward in doing this.

To learn more about this service, please watch the following video: https://youtu.be/iMz3Q_0-lVE