VIDEO: O2 Business and AEG giving fans a great experience at The O2
In this video, see how O2 and Anschutz Entertainment Group (AEG) are delivering customers with an exceptional experience at The O2 London, and hear from AEG’s Senior Vice President of IT, David Jones.
David Jones, Senior VP of IT for AEG, explained:
As you would expect, O2 and AEG work really closely on technology projects at The O2. I’m proud to have presented a case study for the team at O2 Wifi on the Cisco Connected Stadium Wi-Fi network they delivered for our fans.
The O2 is much more than an arena, it’s an entertainment destination. Our vision is for the arena to be the best arena on the planet for our customers. Everything from their arrival at the venue, buying food and drink, merchandise, every part of the experience should be great.
Having great connectivity in our venue is essential for our fans. They might want to be able to share their experience with friends on social media, they might want to use WiFi to look up information about the artist performing or the sports team here at The O2. And also for us as a venue, we have the opportunity to interact with our fans through mobile devices and so them having great connectivity is an essential part of that.
There are a couple of reasons why we’ve made the investment with O2 in O2 WiFi. The first is it allows us to learn more about our customers; so when a customer joins the WiFi network at the arena they can register and opt in to receive marketing from us. This helps us sell more tickets in the future and therefore grow the profitably of the venue. Secondly, we have a mobile app here at The O2 and by having great connectivity, that mobile app is enabled and can drive revenue as well.
AEG is a global venue management sports and entertainment company, which owns and operates venues across the world, from stadiums and arenas to theatres.
#arena #fanexperience #sportsentertainment #O2 #TheO2 #sportsbiz #sportsbusiness #stadia #stadiums
AEG is a regular participant at ALSD International, Europe’s leading event for the Premium Seat & Hospitality sector, with The O2 London’s Vice President & General Manager, Steve Sayer, having spoken at the last two editions, as has Senior Director, Premium Seating, Matt Botten and Senior VP, Premium Seating Sales at STAPLES Center for AEG, Michele Kajiwara.
The 2020 edition of ALSD International is being held at Liverpool Football Club’s iconic Anfield Stadium this October 12-13. The high-level event will include a conference examining how to increase revenue through new builds, renovations & service expansions, and how to recoup lost revenue due to COVID-19, an exhibition hall showcasing the latest products, services & solutions, behind-the-scenes tours of Anfield, Everton’s Goodison Park and M&S Bank Arena, plus numerous networking events ensuring optimised opportunities to knowledge-share and do business.
#ALSDInternational – Europe’s leading event for the Premium Seat & Hospitality sector
#ALSD – Leading the Premium Seat industry for the last 30 years